FAQ's
(Frequently Asked Questions)
About CarEva
What is Careva?
Careva is an online gallery dedicated to showcasing and selling original artworks by emerging and established Mexican artists. Every piece is carefully curated and shipped from Amsterdam.
Are all artworks original?
Yes. Every artwork available through Careva is an original piece created by the featured artist unless otherwise specified.
Do artworks include a Certificate of Authenticity?
Yes. Each artwork is accompanied by a Certificate of Authenticity issued by the artist or Careva.
Orders
Can I reserve an artwork?
Sorry, you can't. But you can contact us at contact@carevarelato.com
Can I cancel my order?
Orders may be cancelled before shipment whenever possible. Customers in the European Union also benefit from the statutory 14-day right of withdrawal. Please refer to our Shipping & Returns page for complete information.
Shipping
Where do you ship?
Currently, Careva ships from Amsterdam to selected countries worldwide.
How long does delivery take?
Delivery times vary depending on the destination.Estimated delivery times can be found on our Shipping & Returns page.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a tracking number via email.
Returns
Who pays for return shipping?
Unless otherwise required by law, customers are responsible for return shipping costs.
Can I return an artwork?
Eligible returns may be requested within 14 days of delivery in accordance with applicable European consumer regulations.
Payments
Which payment methods do you accept?
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Visa
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Mastercard
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PayPal
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Stripe